Claims Coordinator

Job Description

Are you a person with a knack for providing excellent service to your clients? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

As a Claims Coordinator, you’ll be responsible for all outbound email and telephone customer service contacts regarding the receiving and processing of client documentation within the claims system. You will be required to ensure accuracy and quality of work while respecting time constraints as well as focusing on customer service.

What does your typical day look like?

Manage phone calls and emails regarding general customer service inquiries;
Perform outbound calls to clients and facilities to request further documentation required for claim review;
Communicate with Corporate Clients to confirm claimant eligibility;
Monitor incoming faxes and emails and manage according to guidelines including responses when required;
Accurately update claims files based on new information provided;
Perform policy validation based on information found in various online and local databases;
Create new policies and claims within the claims system.

What skills and experience are we looking for?

Intermediate computer skills (Windows, Excel, Outlook);
Post-secondary education in Administration preferred;
Ability to multitask in a fast-paced work environment;
Experience working in a customer service environment;
Highly organized with attention to detail;
Experience in the insurance and medical billing industry is an asset.

Availability: Monday-Friday, 8:30am-5:00pm, no holidays, weekends or evening shifts are required.

We offer you:

Competitive vacation package;
An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
A flexible and supportive work environment offering several benefits such as telemedicine, on-site Bistro, and much more;
A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To apply for this job please visit ca.indeed.com.