IT Jobs Perth

PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in; SKILLED, who crafted the staffing industry in Australia in; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.

PERSOLKELLY is seeking IT Support Officer to join one of their Global Partner in Perth!

Your main duties and responsibilities will include:

• Acts as initial point of contact for global Technology related issues, providing first contact triage, effective troubleshooting through to resolution or providing informative handover & escalation to a relevant support team in an efficient and effective manner.
• Maintain polite and courteous relations with customers and business support at all times
• Strive to excel by meeting or exceeding Service Level Objectives in a high paced environment
• Clear and concise ticket management at all times
• Actively follow and review process documentation
• Work as a team and coordinate supporting with the wider technology and Business Support teams

What are we looking for?

• Minimum 3 years of providing outstanding technical and customer support experience at an enterprise level
• ITIL v4 foundation (minimum)
• MTA: Windows Operating System Fundamentals (required)
• Ability to provide resolution on first call through extraordinary troubleshooting capability
• Ability to work as a member of a multi-disciplinary team while aspiring to lead by example, through the process and continual process improvement
• Strong time management skills and have an ability to work to often tight, and multiple deadlines
• Proven ITSM ticket management skillsets, capturing clear and concise details including a solid understanding of incident, task and problem management
• Excellent descriptive and point driven written skills with strong people focus including a high level of understanding communication and able to demonstrate the ability to address audiences of all backgrounds.