Part Time Jobs Adelaide

Guest Service Agent 

Job Description 

Do you give a great first impression? Hilton Adelaide Is looking for you!

Join the Front Office team in welcoming guests to the Hilton Adelaide. Part Time positions available.

Hourly Wage Range: $27.6288 – $ 50.23

What will I be doing?

As a Guest Service Agent in the Front Office Team, you will provide services that contribute to the overall guest experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Efficiently handle guest needs
• Communicate and distribute feedback when received
• Demonstrate a high level of customer service at all times
• Complete OnQ training
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Employ up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Demonstrate a one-team mindset, assisting other departments as necessary

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf others. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task whilst maintaining a positive attitude
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

Benefits

• A competitive industry hourly rate (1% above award rate) and generous annual leave benefits
• Team Member only discount global and local Hilton room rates
• Access to Hilton University training, offering more than 2500 learning programmes
• Career development planning and opportunities
• Uniform provided and cleaned
• Promote from within culture supporting career progression