Work From Home Jobs Regina

Royal Pages Ltd.

Technical support analyst 

Job Description 

    • Education: College/CEGEP
    • Experience: 1 year to less than 2 years


    • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

    • Networking software
    • Networking hardware
    • Networking security
    • Internet
    • Servers
    • Desktop applications
    • File management software
    • Security software
    • Multimedia software
    • Programming software
    • HTML editing software
    • Website creation and management software
    • Database software
    • Software development
    • Data analysis software
    • MS Office
    • MS Windows
    • Spreadsheet
    • XML

Security and safety

    • Basic security clearance

Transportation/travel information

    • Public transportation is available

Work conditions and physical capabilities

    • Fast-paced environment
    • Tight deadlines
    • Repetitive tasks
    • Attention to detail
    • Sitting

Personal suitability

    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Organized
    • Team player

Workplace information

  • Remote work available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week

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