Work From Home Jobs Regina

Technical support analyst 

Job Description 

• • Education: College/CEGEP
  • Experience: 1 year to less than 2 years

Tasks

• • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

• • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Programming software
  • HTML editing software
  • Website creation and management software
  • Database software
  • Software development
  • Data analysis software
  • MS Office
  • MS Windows
  • Spreadsheet
  • XML

Security and safety

• • Basic security clearance

Transportation/travel information

• • Public transportation is available

Work conditions and physical capabilities

• • Fast-paced environment
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

Personal suitability

• • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Organized
  • Team player

Workplace information

• Remote work available
• Work Term: Permanent
• Work Language: English
• Hours: 30 hours per week